1.LED lighting product quality assurance
Shenzhen SH LED Technology Co., Ltd. was found in 2009, located in Guanlan Town, Longhua New District,Shenzhen,China. We are a high-tech enterprise who professionally in R & D, producing and marketing departments.With the strong R&D capability, high efficiency management and advanced manufacturing equipments. Our company has consistently uphold the "Unity, Progressive, Pragmatic, Innovative" spirit of enterprise, with the best quality management, abundant technology and perfect after-sale service, win a good reputation in domestic and abroad. We focus on LED Pixel String Light, LED Pixel Light Source, LED Pixel Module, LED Chrstimas Light, LED Amusement Light, 3D Pixel Ball Light etc. The products with high quality, long lifespan, won the trust of the majority of distributors and customers.
2.The installation, commissioning process service commitment
The following services are provided: LED lighting system, installation and commissioning technical guidance, including technical guidance to provide the whole process of lighting installation, technical guidance and coordination of the whole process of control system debugging. Project acceptance, etc., to ensure that the design results to achieve; and according to customer needs, to provide simple maintenance, control system operation and other related technical training.
3.The warranty period and after-sales service commitment
1. SH LED commit to provide the LED lighting products in the correct installation, proper use and maintenance of the case, free of charge two years warranty. In the warranty period, the point of light source products within the annual failure rate of 2%, the line light source series within 5%, by Shenghong photoelectric responsible for the damage to the lamps and components for free repair or product replacement; failure rate beyond this Proportion, Shenghong photoelectric is responsible for the damage to the lamps and components for free repair or product replacement, and bear the cost of dismantling the demolition of labor costs; product failure rate of more than 20%, Shenghong photoelectric is responsible for the entire project with the Products to replace all the products, and bear the cost of demolition of lamps and lanterns.
2. SH LED commit to the provision of LED lamps and control systems to undertake life-long maintenance services, after the expiration of warranty, or due to improper use of customer damage to product quality, Shenghong photoelectric is responsible for assisting the settlement, and appropriate charge of material costs.
3. SH LED with a dedicated technical support to the customer project maintenance, after receiving the customer complaints, the technical support staff will be the first time on the customer telephone technical support to guide customers to maintain; if still can not be resolved, Will arrange technical support to the project site for maintenance, in principle, 24 hours response, 48 hours to the site for maintenance.